November 22, 2025 – Following continuous heavy rainfall across Southern Thailand, severe flooding has impacted multiple areas, with Hatyai District, Songkhla Province facing critical conditions. Several provinces remain under flood risk surveillance, including Trang, Phatthalung, Satun, Yala, and Pattani, disrupting daily life, transportation, and communication services.
In response, True Corporation has urgently introduced immediate relief measures for affected customers in Southern Thailand, particularly in Hatyai, by providing free 10GB data and extending service validity on TrueMove H and dtac, to ensure uninterrupted communication and reduce financial burdens during this critical period. The company has also expanded its proven “Thung Song Model”, previously implemented during flooding in Nakhon Si Thammarat Province, to reinforce and safeguard network operations in Hatyai and other affected southern areas.
Customer Support Measures for Flood-Affected Users
True Corporation’s assistance covers both prepaid and postpaid customers, enabling continued access to communication for emergency coordination, situation monitoring, and contact with authorities.
Prepaid Customers
- Free 10GB data valid for 7 days
- Customers can redeem via *900*7162# within November 27, 2025
- Service validity extended by 10 days to prevent service suspension
- Check remaining validity:
- TrueMove H: *123# (free)
- dtac: *101# (free)
Postpaid Customers
- Free 10GB data valid for 7 days
- Customers can redeem via *900*7162# within November 27, 2025
- Payment due date extended until November 30, 2025
“Thung Song Model” Drives Expanded Flood Response Across the South
Reaffirming True Corporation’s Commitment to Uplifting Network Stability in Every Situation
Beyond customer benefits, True Corporation has intensified emergency network surveillance and operational readiness across flood-affected southern areas. Engineering teams and backup equipment have been mobilized to maintain signal quality and ensure continuous communication in support of residents and response authorities.
The “Thung Song Model” is True Corporation’s emergency network operations framework, first developed during flooding in Thung Song District and nearby areas of Nakhon Si Thammarat. Under this model, the company first protects and restores the main fiber-optic backbone routes – the lifeline of the network – and then reinforces base stations and key communication sites in flood-prone and landslide-risk areas. This approach helps keep mobile and home internet services running, even during evacuations and ongoing disaster-relief operations.
Additional Emergency Network Preparedness Measures
- Deployment of power generators, fuel reserves, and backup batteries to base stations in high-risk blackout areas, particularly in Hatyai
- Readiness of rapid-deployment Cell on Wheels (COW) units to boost signal coverage in critical locations
- Preparation of 4WD vehicles and flat-bottom boats for access to flooded zones
- Emergency repair teams and spare equipment mobilized to sustain network continuity
- Coordination with government and private agencies to support disaster response and relief efforts
- 24/7 network monitoring via the Business and Network Intelligence Center (BNIC) integrated with AI-based Network Monitoring systems
True Corporation extends its support and encouragement to residents of Hatyai and communities across Southern Thailand. The company remains committed to ensuring uninterrupted mobile and home internet connectivity so people can stay informed, connected, and supported during this crisis. True continues to work in close collaboration with the National Broadcasting and Telecommunications Commission (NBTC), the Department of Disaster Prevention and Mitigation (DDPM), and relevant agencies to alleviate hardship and safeguard public communications in all situations.
