February 13, 2026 – True Corporation supported a joint operation with the Technology Crime Suppression Division (TCSD), under the Central Investigation Bureau (CIB), and the National Broadcasting and Telecommunications Commission (NBTC) in Mae Sai district, Chiang Rai province, to dismantle a suspected call center gang base. The operation focused on investigating internet usage suspected to be illegal and cutting off services immediately after abnormal traffic signals were detected from a suspicious apartment. The objective was to prevent the misuse of internet connectivity, stop unauthorized cross-border signal relay, and disrupt online crime networks linked to transnational operations.
The operation took place early on Feb. 13, 2026, when officers from the TCSD conducted a search of a suspicious apartment in Mae Sai district in coordination with True, the NBTC, and other operators. The operation followed intelligence and technical findings provided by True as part of an investigation into unusual internet usage patterns. The traffic was found to be continuously high over an extended period, with especially heavy usage during nighttime hours-an indicator considered suspicious. True was therefore asked to support technical verification and on-site inspection.
Pol. Lt. Col. Trin Leelanuch, Investigator, Technology Crime Division, Central Investigation Bureau (CIB), Royal Thai Police, said, “Through cooperation with True and other operators in cracking down on online scammers, we identified a rented room in an apartment in Mae Sai district, Chiang Rai, near the border, showing unusually high internet usage. We investigated and conducted surveillance until we were confident the usage was illegal. We also found other suspicious indicators, including the renter’s history of prior offenses. We then obtained a court warrant to search the room and found illegal equipment being used to relay internet signals across the border into Myanmar. We worked with True and other operators to immediately cut off the service and seized the illegal equipment as evidence. We are now pursuing the suspects for prosecution.”
During the inspection, TCSD officers did not find any occupants inside the apartment. However, they discovered equipment used to aggregate internet signals and connect them to distribution devices. The setup appeared consistent with an illegal cross-border internet relay operation. Officers, together with True, immediately cut off the signal and seized the equipment on-site as evidence for legal proceedings.
Authorities are currently collecting further evidence, identifying individuals involved, and expanding the investigation. Initial findings indicate possible links to a broader network of suspects, which will be used to support deeper investigation leading to arrests and prosecution under Thai law.
Mr. Chakkrit Urairat, Chief Regulatory and Government Relations Officer, True Corporation Plc, said, “True reaffirms its close cooperation with national security and law enforcement agencies, as well as the NBTC, in strengthening continuous monitoring and inspection of abnormal internet usage along border areas. This is to prevent our network from being used for illegal purposes and to support the prevention and suppression of online crime syndicates that cause harm to Thai citizens and society.”
Beyond proactive enforcement, True is also strengthening prevention measures by tightening mobile SIM sales and registration processes. The company applies AI technology and data analytics to assess the risk profile of each SIM number to help prevent misuse.
True also provides “True CyberSafe” free of charge to all True and dtac subscribers. The service is an automated cybersecurity protection system that instantly blocks malicious links or suspicious websites delivered via SMS-without requiring customers to download an application or pay any additional fees.
Photo shows: Mr. Thunyapat Tangtaveetong, Head of Regulatory Operation, True Corporation Plc, led a team together with Pol. Lt. Col. Trin Leelanuch, an investigator with the Technology Crime Suppression Division (TCSD) under the Central Investigation Bureau (CIB), Royal Thai Police, and NBTC officials to inspect a suspicious apartment in Mae Sai district, Chiang Rai province, cut cross-border internet relay equipment, and expand the investigation to dismantle scam networks.
